FAQS

 

Will I receive the same product that I see in the photo ?

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

 

How do I recover my forgotten password ?

If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password. .

 

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service

 

 Can I track my order?

 Yes, you can see the updated status of your order in real time. To do this, go to the "my orders" section in your account. If you are not registered, please contact our customer service.

 

 Can I cancel my order?

 Please contact our customer service.

 

 What should I do if I receive a faulty item?

THEONLYALICE.COM only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.!

 

 What should I do if I receive a incorrect item?

If you were to accidentally receive an item that you did not order, please contact our customer service.